Refund policy
Overview
All Stratos Peptides products are supplied strictly for research and development use. Because our compounds are sensitive to temperature, light, and handling, we cannot verify storage conditions once an order has shipped — so our return eligibility is narrower than a general merchandise store, and we resolve most issues through replacement or refund rather than physical return.
If anything is wrong with your order, contact us at support@stratospeptides.com and we’ll make it right. Including your order number and the batch number from your vial or verification card will speed everything up.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, is missing items, or contains the wrong product, notify us at support@stratospeptides.com within [7] days of delivery. Include your order number and photos of the products and packaging as received. Once we’ve confirmed the issue, we will — at your choice — ship a replacement at no cost or issue a full refund to your original payment method. Please don’t discard the products or packaging until your claim is resolved; in some cases we may ask for the item back with a prepaid label we provide.
Returns of Unopened Product
Unopened products in their original sealed packaging may be returned within [30] days of delivery for a refund. To be eligible, the seal must be intact and the product must be in resalable condition as shipped. Opened or unsealed vials cannot be returned or restocked under any circumstances, due to the nature of research compounds.
All returns require prior authorization. Email support@stratospeptides.com with your order number to receive a Return Merchandise Authorization (RMA) and the return address. Returns sent without an RMA cannot be accepted.
Non-Returnable Items
- Opened, unsealed, or partially used products.
- Products stored or handled outside labeled storage conditions after delivery.
- Products purchased more than [30] days before the return request.
- [If applicable: clearance or final-sale items, where marked as such at purchase.]
Refunds
Once your return is received and inspected — or your damage claim is confirmed — we’ll email you the outcome. Approved refunds are issued to your original payment method within [X] business days of approval. Depending on your card issuer or bank, it may take additional time for the credit to appear on your statement.
Late or Missing Refunds
If an approved refund hasn’t appeared, check your account again, then contact your card issuer or bank — posting times vary. If it still hasn’t arrived after [10] business days, email support@stratospeptides.com with your order number and we’ll trace it.
Exchanges
We replace items that arrive damaged, defective, or incorrect — see the process above. We don’t offer exchanges for preference reasons (for example, switching compounds or strengths after delivery); eligible unopened product can be returned under the returns section and a new order placed.
Return Shipping
For damaged, defective, or incorrect orders, return shipping (when we request the item back) is on us — we’ll provide a prepaid label. For returns of unopened product, you’re responsible for return shipping, and original shipping charges are non-refundable. We recommend a trackable service; we can’t issue refunds for returns that don’t reach us. The return address is provided with your RMA.
Questions
Contact us at support@stratospeptides.com for anything related to refunds and returns. Please include your order number, and the batch number if your question concerns a specific product.